True Fan Handling Process - Revision history

Parker Bonnell at 04:37, 16 November 2012

2012-11-16T04:37:30Z

← Older revision		Revision as of 04:37, 16 November 2012
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	<br>		<br>
	=Processes=		=Processes=
			[https://docs.google.com/document/d/1T1gmBIG1iUf1FZj5edqPtAOaDUdcr-GRjD8wA302mUQ/edit#heading=h.u2htl3qbkrb9 View/Edit]
	<html>		<html>
	<iframe width='95%' height='90%' frameborder='1' src="https://docs.google.com/document/pub?id=1T1gmBIG1iUf1FZj5edqPtAOaDUdcr-GRjD8wA302mUQ&embedded=true"></iframe>		<iframe width='95%' height='90%' frameborder='1' src="https://docs.google.com/document/pub?id=1T1gmBIG1iUf1FZj5edqPtAOaDUdcr-GRjD8wA302mUQ&embedded=true"></iframe>

Parker Bonnell at 04:36, 16 November 2012

2012-11-16T04:36:05Z

← Older revision		Revision as of 04:36, 16 November 2012
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	This differs depending on the particular process. See specific types below for details.		This differs depending on the particular process. See specific types below for details.
	<br>		<br>
			=Processes=
	<html>		<html>
	<iframe width='95%' height='90%' frameborder='1' src="https://docs.google.com/document/pub?id=1T1gmBIG1iUf1FZj5edqPtAOaDUdcr-GRjD8wA302mUQ&embedded=true"></iframe>		<iframe width='95%' height='90%' frameborder='1' src="https://docs.google.com/document/pub?id=1T1gmBIG1iUf1FZj5edqPtAOaDUdcr-GRjD8wA302mUQ&embedded=true"></iframe>

Parker Bonnell at 04:35, 16 November 2012

2012-11-16T04:35:19Z

← Older revision		Revision as of 04:35, 16 November 2012
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	===When===		===When===
	This differs depending on the particular process. See specific types below for details.		This differs depending on the particular process. See specific types below for details.
			<br>
			<html>
			<iframe width='95%' height='90%' frameborder='1' src="https://docs.google.com/document/pub?id=1T1gmBIG1iUf1FZj5edqPtAOaDUdcr-GRjD8wA302mUQ&embedded=true"></iframe>
			</html>
	=Process Types=		=Process Types=
	==Documentation of Statistics==		==Documentation of Statistics==

Kavitha: /* Questions */

2012-11-15T22:41:24Z

Questions

← Older revision		Revision as of 22:41, 15 November 2012
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	**{Kavitha}View list of True Fans?		**{Kavitha}View list of True Fans?
	*How do you tell when someone was added to Campaign monitor?		*How do you tell when someone was added to Campaign monitor?
	*{Kavitha}Where is the current list of True Fans outside Campaign Monitor? Is this a Google doc?		*{Kavitha}Where is the current list of True Fans outside Campaign Monitor? Is this a Google doc? Is it the same as the "Dear True Fan" and "Supporters" lists? Need links.
	*{Kavitha}If for some reason we stop using Campaign Monitor, can this process be continued with Gmail or other mailing system? How do we port the mailing list from Campaign monitor, into say, Google Contacts under the opensourceeco@gmail address?		*{Kavitha}If for some reason we stop using Campaign Monitor, can this process be continued with Gmail or other mailing system? How do we port the mailing list from Campaign monitor, into say, Google Contacts under the opensourceeco@gmail address?
	*{Kavitha}Details of OSE Swag?		*{Kavitha}Details of OSE Swag?

Kavitha: /* Questions */

2012-11-15T22:31:03Z

Questions

← Older revision		Revision as of 22:31, 15 November 2012
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	**Input new names, categorize as True Fans?		**Input new names, categorize as True Fans?
	**Send mass emails?		**Send mass emails?
	**Create a new mailing list?		**{Kavitha}Create a new mailing list?
	**View list of True Fans?		**{Kavitha}View list of True Fans?
	*How do you tell when someone was added to Campaign monitor?		*How do you tell when someone was added to Campaign monitor?
	*Where is the current list of True Fans?		*{Kavitha}Where is the current list of True Fans outside Campaign Monitor? Is this a Google doc?
	*If for some reason we stop using Campaign Monitor, can this process be continued with Gmail or other mailing system? How do we port the mailing list from Campaign monitor, into say, Google Contacts under the opensourceeco@gmail address?		*{Kavitha}If for some reason we stop using Campaign Monitor, can this process be continued with Gmail or other mailing system? How do we port the mailing list from Campaign monitor, into say, Google Contacts under the opensourceeco@gmail address?
			*{Kavitha}Details of OSE Swag?

	=RACI Cubed=		=RACI Cubed=

Kavitha: /* Questions */

2012-11-15T22:27:36Z

Questions

← Older revision		Revision as of 22:27, 15 November 2012
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	*How do you tell when someone was added to Campaign monitor?		*How do you tell when someone was added to Campaign monitor?
	*Where is the current list of True Fans?		*Where is the current list of True Fans?
			*If for some reason we stop using Campaign Monitor, can this process be continued with Gmail or other mailing system? How do we port the mailing list from Campaign monitor, into say, Google Contacts under the opensourceeco@gmail address?

	=RACI Cubed=		=RACI Cubed=

Kavitha: /* Questions */

2012-11-15T22:19:34Z

Questions

← Older revision		Revision as of 22:19, 15 November 2012
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	=Questions=		=Questions=
	*How do you use Campaign Monitor step by step to:		*How do you use Campaign Monitor step by step to:
	**Input new names, categorize as True Fans		**Input new names, categorize as True Fans?
	**Send mass emails?		**Send mass emails?
	**View list of True Fans		**Create a new mailing list?
			**View list of True Fans?
	*How do you tell when someone was added to Campaign monitor?		*How do you tell when someone was added to Campaign monitor?
	*Where is the current list of True Fans?		*Where is the current list of True Fans?

Kavitha: /* Questions */

2012-11-15T22:18:38Z

Questions

← Older revision		Revision as of 22:18, 15 November 2012
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	**Input new names, categorize as True Fans		**Input new names, categorize as True Fans
	**Send mass emails?		**Send mass emails?
			**View list of True Fans
	*How do you tell when someone was added to Campaign monitor?		*How do you tell when someone was added to Campaign monitor?
			*Where is the current list of True Fans?

	=RACI Cubed=		=RACI Cubed=

Parker Bonnell: /* Email Handling */

2012-11-14T23:33:08Z

Email Handling

← Older revision		Revision as of 23:33, 14 November 2012
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	<b>Most contact with True Fans comes through email. Before handling the various types of messages, a few steps should be taken to configure your inbox to best receive and sort the messages. The following steps are tested and proven to work, but don't hesitate to suggest other options if you see something that could help with organization or handling of emails.</b>		<b>Most contact with True Fans comes through email. Before handling the various types of messages, a few steps should be taken to configure your inbox to best receive and sort the messages. The following steps are tested and proven to work, but don't hesitate to suggest other options if you see something that could help with organization or handling of emails.</b>
	<br>		<br>
	*Currently, all messages flow through opensourceeco@gmail.com, so this is the source to work from when forwarding or setting up filters. Permission from the current caretaker of the account will need to be granted before it can be used, or the caretaker can set up automatic e-mail forwarding to your personal inbox. The address at opensourceeco@gmail is ~~hopefully~~ prone to change however, once 501(c)3 status is achieved and we have access to free version of Google Apps ~~(wherein we can set up an individual truefans@opensourceecology.org address)~~.		*Currently, all messages flow through opensourceeco@gmail.com, so this is the source to work from when forwarding or setting up filters. Permission from the current caretaker of the account will need to be granted before it can be used, or the caretaker can set up automatic e-mail forwarding to your personal inbox. The address at opensourceeco@gmail is prone to change however, once 501(c)3 status is achieved and we have access to free version of Google Apps.

	*If not already established, set up email filter to direct all incoming True Fan messages to separate tag. Use message from subject line that occurs consistently between message types (“new subscription” to new signups, etc).		*If not already established, set up email filter to direct all incoming True Fan messages to separate tag. Use message from subject line that occurs consistently between message types (“new subscription” to new signups, etc).

Parker Bonnell at 17:05, 14 November 2012

2012-11-14T17:05:12Z

← Older revision		Revision as of 17:05, 14 November 2012
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	===When===		===When===
	This differs depending on the particular process. See specific types below for details.		This differs depending on the particular process. See specific types below for details.

	~~=RACI Cubed=~~
	*Responsible for doing work - The True Fans Ambassador. Parker. To True Fans and any Donors.
	*Accountable - Parker to True Fans and ED to keep True Fans informed on progress. 24 hour work week response period to new Subscribers, Donors. Monthly update of TF numbers graph. Financial accounting on OSE Finances, on a monthly basis at time of monthly payment
	*Consulted - this process, approved by ED, is sufficient to define process, and then it's taken on automatically by Responsible person
	*Informed - Reporting to community. Response emails forwarded to ED. ED can see entire list of emails. World sees process. World sees True Fans numbers. OSEMail communicates to True Fans and World the weekly updates. World sees message from True Fans on [[True Fans]] wiki page.
	*Instructed - any outside collaborator can examine entire process, access relevant info, and execute the same to relieve or share process with current Responsible party.
	*Inspired - process is made part of community process so another person can be inspired to take on the work.

	=Process Types=		=Process Types=