OSE Internet and Phone - CenturyLink: Difference between revisions
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==Information and Action on Aug 22, 2013== | ==Information and Action on Aug 22, 2013== | ||
*CenturyLink tech installed new wireless modem | *CenturyLink tech installed new wireless modem | ||
==Information and Action on Sep 13, 2013== | |||
*Internet lines changed to OSEone and OSEtwo - No reason for change other than called Centurylink to troubleshoot connectiviey problems and the representative made the changes without prompting. | |||
**Password for both lines is maysville2013 | |||
Revision as of 15:31, 13 September 2013
For all issues call CenturyLink business support line using OSE land line: 1-800-201-4102
Information
- Information obtained on July 12, 2013
- Voice - 8164491239
- Business No Voice Mail
- Caller ID
- Unlimited Long Distance Intra
- Unlimited Long Distance Inter
- Trk HSI Cent.Tel.Net
- Multi Line 1 Party Business
- Interstate EUCL Multi Ln
- Access Recovery Charge
- ILEC Tracking
- Internet - CTL100695807
- PC Security - F-Secure
- Broadband Cost Recovery Fee
- HSI 3.0M CC 3YR
- HSI 3.0M CC 3YR Email
- VAS Web Hosting - Hostway
- VAS Web Hosting - Hostway
- Voice - 8164492307
- Business No Voice Mail
- Caller ID
- Unlimited Long Distance Intra
- Unlimited Long Distance Inter
- Trk HSI Cent.Tel.Net
- 1 Pty Business
- Interstate EUCL Bus Sub
- Access Recovery Charge
- Internet - CTL102153771
- Broadband Cost Recovery Fee
- HSI Vacation
- HSI Vacation Email
- Router Self Install - Standard Ship
Information and Action on Aug 21, 2013
- Spoke with CenturyLink support:
- Learned that one of OSE internet lines has been on vacation since Feb 2013. This was not communicated during previous calls to CenturyLink on July 12, 2013. To compensate, CenturyLink is providing internet service for 1 year at a discount rate. The rate expires and increases on August 22, 2014; order number associated: 1182581932
- During technical assistance call:
- Troubleshoot DSL/phone line filter. Filter is not the problem.
- CenturyLink verified the problem is not a programing issue.
- Intermittent sync - speed issue on customer end, so tech will verify surfing speed with customer on location - no later than 340PM CST, ticket number 6152743
Information and Action on Aug 22, 2013
- CenturyLink tech installed new wireless modem
Information and Action on Sep 13, 2013
- Internet lines changed to OSEone and OSEtwo - No reason for change other than called Centurylink to troubleshoot connectiviey problems and the representative made the changes without prompting.
- Password for both lines is maysville2013