OSE Internet and Phone - CenturyLink

Redirect to:

• Internet, Phone, Domains, Server

Domains and Server

• Pingdom monitors wiki URL, sending notifications to webadmin@opensourceecology.org and ops@opensourceecology.org. Uptime Robot monitors wiki and forum URLs, sending notifications to webadmin@opensourceecology.org. Hetzner is OSE’s server, Client ID: C0704628411, Support number: +49 (0) 9831 61006-1. Report to issues to Executive Staff.

• Hetzner is OSE’s server, see hard-copy information in HabLab office.

Internet and Phone

For all issues call CenturyLink business support line using OSE land line: 1-800-201-4102 or 1-800-786-6272

The account number is our telephone number: 8164491239

Information

• Information obtained on July 12, 2013
• Voice - 8164491239
  • Business No Voice Mail
  • Caller ID
  • Unlimited Long Distance Intra
  • Unlimited Long Distance Inter
  • Trk HSI Cent.Tel.Net
  • Multi Line 1 Party Business
  • Interstate EUCL Multi Ln
  • Access Recovery Charge
  • ILEC Tracking
• Internet - CTL100695807
  • PC Security - F-Secure
  • Broadband Cost Recovery Fee
  • HSI 3.0M CC 3YR
  • HSI 3.0M CC 3YR Email
  • VAS Web Hosting - Hostway
  • VAS Web Hosting - Hostway
• Voice - 8164492307
  • Business No Voice Mail
  • Caller ID
  • Unlimited Long Distance Intra
  • Unlimited Long Distance Inter
  • Trk HSI Cent.Tel.Net
  • 1 Pty Business
  • Interstate EUCL Bus Sub
  • Access Recovery Charge
• Internet - CTL102153771
  • Broadband Cost Recovery Fee
  • HSI Vacation
  • HSI Vacation Email
  • Router Self Install - Standard Ship

Information and Action on Sep 23, 2013

• Phone and Internet down, CenturyLink sending technician by 11AM CST Sep 24 (Tuesday)
  • Road construction on SW Willow is possibly the cause

Information and Action on Sep 16, 2013

• Called support: 1-800-786-6272 and spoke to Reggie; determined the OSEtwo DSL line is 8164492307; this line is not appearing remotely so they require someone to hard-wire in to the modem. to change the password. Since there is no phone down there...I would have to run back and forth to get troubleshooting step instructions. This is not a viable option. 1) We need a phone down there. 2) We should migrate the line from the mosquito hut to the workshop so the workshop has connectivity throughout and install a phone on the line.

Over to Katie.

Information and Action on Sep 13, 2013

• Internet lines changed to OSEone and OSEtwo - No reason for change other than called Centurylink to troubleshoot connectiviey problems and the representative made the changes without prompting.
  • Password for both lines is maysville2013
• Still have the HabLab line, which the representative said he changed to OSEone

Information and Action on Aug 22, 2013

• CenturyLink tech installed new wireless modem

Information and Action on Aug 21, 2013

• Spoke with CenturyLink support:
  • Learned that one of OSE internet lines has been on vacation since Feb 2013. This was not communicated during previous calls to CenturyLink on July 12, 2013. To compensate, CenturyLink is providing internet service for 1 year at a discount rate. The rate expires and increases on August 22, 2014; order number associated: 1182581932
• During technical assistance call:
  • Troubleshoot DSL/phone line filter. Filter is not the problem.
  • CenturyLink verified the problem is not a programing issue.
  • Intermittent sync - speed issue on customer end, so tech will verify surfing speed with customer on location - no later than 340PM CST, ticket number 6152743