KELLY BIO/GUIDELINES FOR HUMAN RELATIONS

• Communicate well.
  • Explain your situation, your proposed solution, and how accomplish the solution.
  • Always explain the Why, How, When, Where, Who as best as possible when telling people to do something, or don't do something, or what's right, or what's wrong.
  • Explaining the conditions and assumptions allows the listener to adapt the concept to their frame of reference. Also, short-sightedness is revealed before developing a concept too far.
  • Communication should be precise, concise, comprehensible, and revealing.

• Listen.
  • Try to understand people and the essence of their comments and questions.
  • People like being understood and frequently don't give enough information to be understood.
  • Read between the lines.
  • Don't interrupt.

• Be Enjoyable
  • Even if the other person is not being enjoyable.
  • Try to anticipate the reaction of your audience and keep the air light with positive disposition and provide helpful comments.

• Explain explicitly.
  • Do not imply.

• Develop technical and prose explanations of concepts.
  • Short familiar phrases are easier to understand and transmit.
  • Long winded technical explanations are required to fully understand.

• Ask good questions.
  • There are such things as bad questions; and it's better to discover the good questions than seeking an answer to an ill-formed question.
  • Answers to good questions are usually much simpler and comprehensive than answers to bad questions.
  • Break a problem down into its components.
  • Avoid yes/no questions unless you want a very short answer

• Follow-up
  • People forgetting is not a waiver for failure.

• Try to answer your own questions.
  • There should be resources to answer questions.
  • Ask how to find an answer.

• Don't hypothesize much or create what-if scenarios.
  • Get actual feedback.
  • Stay to the tasks that matter.
  • It is better to interpolate than extrapolate.

• Propose a solution if you bring up a problem.
  • There are far too many problems and what we really need are solutions.

• Be realistic.
  • There will be a test.
  • A person will complete a task regardless if they have the resources they need, and the results are predictably not ideal.
  • Complexity breeds more complexity.

• Talk it out.
  • Explain an idea or solution out loud instead of just thinking about it.
  • Helping people typically only requires listening to them so they have a chance to formulate their ideas into words.
  • Don't bring ideas up the chain that didn't sound good out loud or you are hesitant to repeat to other people.

• Don't throw people under the bus.
  • You are probably wrong and the problem is much closer to home.
  • People make mistakes, and that is okay.
  • Bring people up instead of putting them down.

• Avoid superiority complexes, inferiority complexes, and large swings of emotion.
  • Stay even keeled and peachy keen.
  • Accomplishing a goal is great, but you're stuff will likely break or it contains a logical flaw that existed from conception. Keep your head in the game. Your actions speak more than your words.
  • Nothing is really that bad or buggered up. Solutions are typically very simple and elegant, and it is important to seek the answers with a positive attitude.

• Give credit where credit is due.
  • The more the merrier.

• Admit when you are wrong.
  • People like it when you tell them they were right and you were wrong.

• Be lucky (below statements developed from linked article.)
  • See serendipity everywhere. Every moment is rich with lessons. Everything you learn is useful somehow.
  • Prime yourself for chance. Look to your network and keep expanding it. Keep an open mind. Don't judge too soon or too concretely. Avoid neuroticism; the tendency to experience negative emotional states like anxiety, anger, guilt, and depression.
  • Relax a bit. Provide a comfortable environment to share ideas. There are hidden opportunities everywhere.
  • Say yes. Try new things. Supporting another person creates a team, which is more valuable than creating a negative persona.
  • Embrace failure. The greatest learning opportunities are born from failure.

• Plan for failure and forgetting everything.
  • Get your ducks in a row so when failure happens you have resources to remedy the problem and remember why things were done a certain way in the past to correct them in the future.

• Stay the course.
  • This one is tricky, but stay the course under normal conditions.
  • Manage your time.
  • Park what you are working on at a good spot so anyone can pick it up later.

• Avoid discussing conspiracy theories, making judgments with limited information, and discussing things that are outside your domain.
  • There are a lot of cool ideas out there and ways to view events, but they are distracting and trivial to the tasks at hand.
  • This isn't a spin room.
  • A tool that is chattering isn't cutting well.

• Start resolving issues in a prompt manner.
  • Sorting out bugs is a long process and time is valuable.
  • There will frequently be roadblocks that require additional information, that requires more waiting.
  • Morale is improved when issues are dealt in a timely manner.

• Do not just ask someone for a resource.
  • Explain your situation, your proposed solution, and how the resource seems like the best option to achieve the solution.

• Do not make excuses.
  • Explanations are fine.