Lifetime Design: Difference between revisions
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=Typical Case= | |||
Replacement or repair is typical. More aggressive warranties offer payment. | |||
=Warranty Examples= | =Warranty Examples= | ||
*Briggs and Riley - [https://www.briggs-riley.com/pages/lifetime-guarantee] - lifetime replacement or repair. No proof of purchase needed, no questions asked. | *Briggs and Riley - [https://www.briggs-riley.com/pages/lifetime-guarantee] - lifetime replacement or repair. No proof of purchase needed, no questions asked. | ||
Revision as of 04:44, 15 August 2019
Typical Case
Replacement or repair is typical. More aggressive warranties offer payment.
Warranty Examples
- Briggs and Riley - [1] - lifetime replacement or repair. No proof of purchase needed, no questions asked.
- Roomba - [2]
- Free sharpening - [3]
- Knives - for life, even if you are not the first owner - fix or replace - [4]
Articles
- Entrepreneur magazine article - [5]. In 2005, our team hesitated before offering an unconditional lifetime guarantee; we were initially concerned that people might try to take advantage of the offer. However, we quickly saw that a request for repair or replacement was also a golden opportunity to re-engage and impress our customers. In time, our guarantee became our most valuable word-of-mouth marketing tool.
Companies
Links
- Lifetime design is one of the key OSE Specifications. See more at OSE Specifications#Lifetime Design
- Consumer warranty basics - [6]