Never Split the Difference: Difference between revisions
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Decisions are made emotionally. Emotions are always involved. | Decisions are made emotionally. Emotions are always involved. | ||
You want repeat customers. A win-lose situation is not a repeat customer. | |||
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Revision as of 22:30, 29 March 2021
Tactical empathy - repeating without judgment to gain trust.
Empathy - understading counterpart, without necessarily agreeing. Harvard and FBI agree on this definition.
Decisions are made emotionally. Emotions are always involved.
You want repeat customers. A win-lose situation is not a repeat customer.