Never Split the Difference: Difference between revisions
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Tactical empathy - repeating without judgment to gain trust. | Tactical empathy - repeating without judgment to gain trust. | ||
Empathy - understading counterpart, without necessarily agreeing. Harvard and FBI agree on this definition. | |||
Decisions are made emotionally. Emotions are always involved. | |||
<html><iframe width="560" height="315" src="https://www.youtube.com/embed/MjhDkNmtjy0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></html> | <html><iframe width="560" height="315" src="https://www.youtube.com/embed/MjhDkNmtjy0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></html> | ||
Revision as of 22:25, 29 March 2021
Tactical empathy - repeating without judgment to gain trust.
Empathy - understading counterpart, without necessarily agreeing. Harvard and FBI agree on this definition.
Decisions are made emotionally. Emotions are always involved.