Nmap:Management/Workshop Design::3D Printer X 18.10
Tension Processed
Marcin claims the workshop is a transformative experience because people build something in 1 day w/ no prior knowledge. At best, this claim is unsubstantiated except for what Marcin says. There's no surveys, no testimonials, no recorded interviews. However, based on what I've heard from other non-Marcin sources, I've heard repeatedly that it's: disorganized, badly time budgeted, folks expectations upset, final product outcome not 100% successful, safety procedures woefully in need, rumor mills misleading participants leading to re-work, incomplete knowledge of entire building process on an individual basis, and inadequate support for total beginners. This should not be so.
Process for Improving
I recommend some variation of applying "The Basics of Process Mapping" found here.
Here's what gets done in this process:
- Use 3 diagrams to visualize processes: swimlane diagram, flowchart, and relationship maps.
- Identify metrics from the outside-in: for a specific item, who is the customer? What do they value? (metrics) And what does demand look like?
- Figure out how to track: "% Complete and Accurate" and "First Pass Yield" % defect-free items and "throughput" # items completed / unit time
- Figure out how to automate any metrics
- Use the 6 countermeasures to improve workflow: workflow design, information systems, motivation & measurement, human resources, policies & rules, facilities