Conflict Management Styles
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- Five styles of interpersonal conflict management [1]
- Mentions awareness of instrumental, relational, and self-presentation goals in negotiation
- Demand-withdrawal pattern - [2] - ranks among the most destructive and least effective interaction patterns
Conflict and Collaboration
- Want collaboration? Accept and actively manage conflict - [3]. But despite the billions of dollars spent on initiatives to improve collaboration, few companies are happy with the results.
Communication in the Real World
- OER text book - [4]