Conflict Management Styles

• Five styles of interpersonal conflict management [1]

• • Mentions awareness of instrumental, relational, and self-presentation goals in negotiation
• Demand-withdrawal pattern - [2] - ranks among the most destructive and least effective interaction patterns

Conflict and Collaboration

• Want collaboration? Accept and actively manage conflict - [3]. But despite the billions of dollars spent on initiatives to improve collaboration, few companies are happy with the results.
• The three myths of collaboration - that we need teams, that we can incentivize collab, and that we can structure companies for collab [4]
  • An incentive is too blunt an instrument to enable optimal resolution of the hundreds of different trade-offs that need to be made in a complex organization.
• root cause of failures in cooperation: conflict

Communication in the Real World

• OER text book - [5]