Productive Potential 101
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About expectations:
- Mistakes down, revenue per time up - each person keeps a graph
- Production = productivity minus mistakes. Distinction here is doing work vs making work. Making work is negative production, and not only does not produce, but actually sets one back.
- Progress - can be slow, but that is not the worst. Regress is a real possibility, and it breaks the business model - such as by making work