Collaborative Innovation Research
From http://www.good.is/posts/is-the-crowd-a-feasible-design-partner -
Many want to use the crowd, but nobody knows how to collaborate properly. d.school, u.lab, and Learn Do Share are initiatives that do research around it. Their how-to guides help spreading techniques. Nonetheless, we’re still just beginning of find out how we can collaborate best. Educational R&D on collaboration is an investment that every corporation—and everybody who wants to use the crowd—needs to make before they start crowdsourcing.