Conflict Management
Conflicts are unavoidable in organizations, communities, and families. Managing conflict is a learned skill that requires an openness to learn and listen to the interests and needs of others. Listening skills and strategies are essential for keeping communication effective and meaningful to those who engage in groups. Understanding the different forms of conflict can help individuals identify conflict styles and perspectives that can lead to successful negotiation of interests. There are different conflict styles by which people approach others, and there are various methods to resolve disagreements. Balancing the needs and interests of individuals is where negotiation occurs and sometimes requires mediation, and in organizations, arbitration which involves a third party. Finding meaning in relationships and organizations is a process by which people become aware and discover value to exchange or transfer by managing conflict. Collaboration and cooperation is the key to managing conflict successfully. [http://www.apollolibrary.com/library/ltt/download/conflictcohesion.pdf 4R's Method]
The 4R's method is examination of the
- Reasons
What are the reasons or cause for the conflict?
- Reactions
Are the reactions constructive or destructive?
- Results
What consequences weigh in the balance of negotiation?
- Resolution
What methods are feasible to the people involved to bring resolution?
- Assume the best
- Express your feelings
- Identify what you would like to happen
- Outcomes you expect are made clear
- Understanding on mutual basis is achieved
