Customer Feedback: Difference between revisions
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(Created page with "Systems for tracking product performance are planned to include: #Product reviews/ratings - via rating plugin in Discourse, so this remains modular and we control the dat...") |
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#Product reviews/ratings - via rating plugin in [[Discourse]], so this remains modular and we control the data | #Product reviews/ratings - via rating plugin in [[Discourse]], so this remains modular and we control the data | ||
#Reviews are taken as a point of growth. Negative reviews are taken as a positive - as in, 'thank you for your feedback, here is what we did to make X even better' | #Reviews are taken as a point of growth. Negative reviews are taken as a positive - as in, 'thank you for your feedback, here is what we did to make X even better' | ||
#Feedback forms - give product feedback at stage of the build, and usage. And long term: after 1 year - ask if people are using the product, or what is the best thing they did with it, the worst experience with it, etc. | |||
Revision as of 02:09, 19 May 2020
Systems for tracking product performance are planned to include:
- Product reviews/ratings - via rating plugin in Discourse, so this remains modular and we control the data
- Reviews are taken as a point of growth. Negative reviews are taken as a positive - as in, 'thank you for your feedback, here is what we did to make X even better'
- Feedback forms - give product feedback at stage of the build, and usage. And long term: after 1 year - ask if people are using the product, or what is the best thing they did with it, the worst experience with it, etc.