OSE Internet

Domains and Server

• Pingdom monitors wiki URL, sending notifications to webadmin@opensourceecology.org and ops@opensourceecology.org. Uptime Robot monitors wiki and forum URLs, sending notifications to webadmin@opensourceecology.org. Hetzner is OSE’s server, Client ID: C0704628411, Support number: +49 (0) 9831 61006-1. Report to issues to Executive Staff.

• Hetzner is OSE’s server, see hard-copy information in HabLab office.

/are any of these working? i tried them all this past week at diff hours in the day without any response :(

Internet and Phone

• Lines - 449-1226,for microhouse, 449-1224 for HabLab, and 449-2045 for huts
• For all issues call CenturyLink help - 800.809.1410
• Tech support - such as slow internet - 877.770.8285. Note - appeared as fax on Sunday. Called 877.290.5458 and on hold still...

1. • official speed test - http://lasvegas.speedtest.centurylink.net/

• Customer care, such as extra lines - 800.788.3500
• Tony F - internet line technician - 816.244.7803

The account number is our telephone number: 8164491224, and second one, 816.2045

Log

Thu Feb 13, 2014

Call to Century Link on January 8, 2014 at 877.744.4416. Spoke with Leslie. Discussed various options and decided to go on "inactive" status at $51/month plus tax. Allowed to remain on that status for 9 months. -- To reactivate it would take about 3 days. Call 866-614-5166 to reactivate, cancel, or change service. Service changed to a $116 plan per month with a $10 discount for 10 months, so about $106 for the next 12 months. The internet only line needs to be renegotiated in 1 year of time to retain $35/month fee. Need to consider satellite line for more internet.

Information

As of February, 2014:

• Voice - 8164491224

Information and Action on Sep 23, 2013

• Phone and Internet down, CenturyLink sending technician by 11AM CST Sep 24 (Tuesday)
  • Road construction on SW Willow is possibly the cause

Information and Action on Sep 16, 2013

• Called support: 1-800-786-6272 and spoke to Reggie; determined the OSEtwo DSL line is 8164492307; this line is not appearing remotely so they require someone to hard-wire in to the modem. to change the password. Since there is no phone down there...I would have to run back and forth to get troubleshooting step instructions. This is not a viable option. 1) We need a phone down there. 2) We should migrate the line from the mosquito hut to the workshop so the workshop has connectivity throughout and install a phone on the line.

Over to Katie.

Information and Action on Sep 13, 2013

• Internet lines changed to OSEone and OSEtwo - No reason for change other than called Centurylink to troubleshoot connectiviey problems and the representative made the changes without prompting.
  • Password for both lines is maysville2013
• Still have the HabLab line, which the representative said he changed to OSEone

Information and Action on Aug 22, 2013

• CenturyLink tech installed new wireless modem

Information and Action on Aug 21, 2013

• Spoke with CenturyLink support:
  • Learned that one of OSE internet lines has been on vacation since Feb 2013. This was not communicated during previous calls to CenturyLink on July 12, 2013. To compensate, CenturyLink is providing internet service for 1 year at a discount rate. The rate expires and increases on August 22, 2014; order number associated: 1182581932
• During technical assistance call:
  • Troubleshoot DSL/phone line filter. Filter is not the problem.
  • CenturyLink verified the problem is not a programing issue.
  • Intermittent sync - speed issue on customer end, so tech will verify surfing speed with customer on location - no later than 340PM CST, ticket number 6152743

Links

• OSE Internet