Seed Home 2 Customer Support: Difference between revisions
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(Created page with "=Customer Support= Entrepreneurs provide customer support: #Customization of house to exact needs: size, shape, options, colors, materials, appliances, etc. #Provision of Code...") |
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=Customer Support= | =Intro= | ||
We consider our customers on many levels: | |||
#Owner builders | |||
#Entrepreneurs | |||
#OSE Chapter Fellows-in-Training - these are our ethics-centric entrepreneurs. | |||
#Book recipients | |||
#Video production company - we're selling them an opportunity | |||
=Customer Support - Owner Builders= | |||
Entrepreneurs provide customer support: | Entrepreneurs provide customer support: | ||
#Customization of house to exact needs: size, shape, options, colors, materials, appliances, etc. | #Customization of house to exact needs: size, shape, options, colors, materials, appliances, etc. | ||
#Provision of Code Package to get a permit: construction documents. Potential local requirements: maps; photographs; architectural/engineering designs; construction plans; energy calculations | #Provision of Code Package to get a permit: construction documents. Potential local requirements: maps; photographs; architectural/engineering designs; construction plans; energy calculations, other calculations. | ||
#Coaching on navigating building codes and building officials | |||
#Coaching on finding land. | |||
#Customer support: Help desk. Process of putting house together. | #Customer support: Help desk. Process of putting house together. | ||
#Quality control: remote quality control via a remote quality control app: upload pictures observe correctness. | |||
#Up to 40 hours of help desk support. | #Up to 40 hours of help desk support. | ||
=Potential Entrepreneurs= | |||
See [[Initial Entrepreneur Track Invitation]] | |||
Latest revision as of 18:20, 30 August 2020
Intro
We consider our customers on many levels:
- Owner builders
- Entrepreneurs
- OSE Chapter Fellows-in-Training - these are our ethics-centric entrepreneurs.
- Book recipients
- Video production company - we're selling them an opportunity
Customer Support - Owner Builders
Entrepreneurs provide customer support:
- Customization of house to exact needs: size, shape, options, colors, materials, appliances, etc.
- Provision of Code Package to get a permit: construction documents. Potential local requirements: maps; photographs; architectural/engineering designs; construction plans; energy calculations, other calculations.
- Coaching on navigating building codes and building officials
- Coaching on finding land.
- Customer support: Help desk. Process of putting house together.
- Quality control: remote quality control via a remote quality control app: upload pictures observe correctness.
- Up to 40 hours of help desk support.