Customer Feedback: Difference between revisions
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Systems for tracking product performance are planned to include: | =Basics= | ||
*This page explores existing methods of customer feedback, aims to determine what "works" and how to apply what is learned to OSE | |||
*Systems for tracking product performance are planned to include: | |||
#Product reviews/ratings - via rating plugin in [[Discourse]], so this remains modular and we control the data | #Product reviews/ratings - via rating plugin in [[Discourse]], so this remains modular and we control the data | ||
#Reviews are taken as a point of growth. Negative reviews are taken as a positive - as in, 'thank you for your feedback, here is what we did to make X even better' | #Reviews are taken as a point of growth. Negative reviews are taken as a positive - as in, 'thank you for your feedback, here is what we did to make X even better' | ||
#Feedback forms - give product feedback at stage of the build, and usage. And long term: after 1 year - ask if people are using the product, or what is the best thing they did with it, the worst experience with it, etc. | #Feedback forms - give product feedback at stage of the build, and usage. And long term: after 1 year - ask if people are using the product, or what is the best thing they did with it, the worst experience with it, etc. | ||
=Internal Links= | |||
* | |||
=External Links= | |||
*[https://en.wikipedia.org/wiki/Marketing_channel The Wikipedia Page on Marketing channels] | |||
[[Category:Strategy]][[Category:Marketing]] [[Category:Marketing Strategy]] [[Category:Business/Enterprise]] <- merge this into strategy and/or marketing or vice versa? | |||
Latest revision as of 03:43, 19 May 2020
Basics
- This page explores existing methods of customer feedback, aims to determine what "works" and how to apply what is learned to OSE
- Systems for tracking product performance are planned to include:
- Product reviews/ratings - via rating plugin in Discourse, so this remains modular and we control the data
- Reviews are taken as a point of growth. Negative reviews are taken as a positive - as in, 'thank you for your feedback, here is what we did to make X even better'
- Feedback forms - give product feedback at stage of the build, and usage. And long term: after 1 year - ask if people are using the product, or what is the best thing they did with it, the worst experience with it, etc.
Internal Links
External Links
- The Wikipedia Page on Marketing channels <- merge this into strategy and/or marketing or vice versa?