Applied Insights at OSE

If you don't have operations, do not hire an operations manager. This sounds obvious. How many companies have hired executive leadership, without having people to actually do the work - ie, hired for too high level jobs when the basics ('factory-floor' workers) weren't in place? Or, hiring with unclear job descriptions, or where the candidate is a poor fit? A better reframe of this principle is: if what you are doing is not clear to your workers (no clear goals), first clarify your goals. This relates to BHAGs and clear purpose or mission. It seems most companies are purposeless - and hence lose course after some time. Unclear job descriptions have many problems - from resulting in poor fit or mismatched skill set - to the more subtle effects like team alignment necessary to even beging talking about BHAGs.

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